How Can I make Changes to my order?
If your evaluation has not been completed, you can make the following changes to your order through My Account:
- Change your contact information
- Upgrade your evaluation package from basic to ICAP
- Request sealed envelopes
- Order more reports
- Add a recipient
- Change your delivery options
- Pay an open balance
Requests for other changes, such as adding or removing credentials, need to be made in writing using our contact form. For more information, click here.
If your evaluation has been completed, it cannot be modified, but you can update your report.
- To add a completed degree, new courses, a new credential, or upgrade your Document-by-Document evaluation to a Course-by-Course evaluation:
- Log in to My Account
- Click “Update Report”
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If you have a Document-by-Document or Course-by-Course report and need an Educational Credential Assessment (ECA) for immigration:
- Log in to My Account
- Under “Completed”, click on “Order Duplicate IRCC”
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If you have an Educational Credential Assessment (ECA) and want an evaluation for a purpose other than immigration:
- Log in to My Account
- Under “Completed”, click “Upgrade Report”
Do I need to send my documents again if I am ordering an upgrade of my evaluation report?
No, the documents you used for your initial evaluation will be transferred to your upgraded application.
If additional documents are required, you will be notified by email and on My Account.
For more information on how to upgrade your evaluation report, you can watch this video.
How do I send Academic Transcripts to WES?
To send your academic transcripts to WES correctly, make sure:
- They are in a sealed envelope with your institution’s name on it.
- The seal, stamp, or signature of an official officer at the institution overlaps the back flap of the sealed envelope as shown in the example below.
- Ask your institution to send your academic transcripts directly to WES.
- If your institution will not send them directly to us, please review the document requirements for your country to see if you may send them.
Note: WES accepts academic transcripts in sealed envelopes that have not been opened. Documents will not be accepted if the envelope is opened or the seal is broken. Please view the required documents for the country where you studied for more information.
Will WES evaluate all my credentials?
WES evaluates formal academic credentials from institutions it considers to be recognized in other countries. WES also reserves the right to not evaluate documents from certain institutions.
Because WES only evaluates academic degrees, WES does not evaluate the United States Chartered Professional Accountant (CPA) credential, short-term certificates, job training certificates, trade qualifications, career development programs, or other certificates of this nature, as they constitute occupational, rather than academic study.
If you are unsure whether WES can evaluate your credential, you may still apply for an evaluation and send in your documents. In many cases, if you apply with a credential or institution that WES does not evaluate, you will receive an error message when you input the program or school on your application.
For more information about which credentials WES evaluates, please click here.
Can I have more than one credential evaluated?
There is no limit on the number of credentials that WES will include in an evaluation.
